Hotel DX Solution
Hospitality that brings Guests and Hotels closer through Digital Transformation
Hotel DX Solution
Hospitality that brings Guests and Hotels closer through Digital Transformation
Enhancing guest convenience and optimizing operations
Hotel DX Solution “hotelOS” provided by X1Studio brings the hearts of guests and hotels closer through hospitality, enhances guest convenience, and optimizes operations. “hotelOS” solves various challenges, from labor-saving in operational tasks to improving guest satisfaction and supporting energy-saving measures.
“hotelOS” bridges the gap between systems and people, transforming manual operations into innovative hotel processes, facilitating the upgrade to a smart hotel.
By centrally managing all systems such as PMS (Property Management System), GRMS (Guest Room Management System), In-Room Infotainment, payment systems, and mobile devices, “hotelOS” realizes labor-saving for front desk and back office operations, provides comfortable guest rooms, and contribute to reducing electricity and CO2 emissions.
As the first domestic vendor to propose the new “Human-Centric” concept, X1Studio offer hotel operations and guest services focused on people.
The pursuit of ultimate convenience
Stress-free and comfortable stay
Enhancing the customer experience
Improving safety and operational efficiency
hotelOS aims for ultimate convenience in hospitality.
By providing a system that understands and reflects various types of guest behaviors, it reduces hassle not only during their stay but also before and after, creating a stress-free environment that enhances the guest experience. As a result, it enables labor reduction, allowing staff to focus more on hospitality rather than system operations, thereby increasing guest satisfaction. Additionally, with features like facial recognition and smartphone-based check-in/out, it ensures safety by preventing impersonation and facilitating contactless interactions.
Moreover, hotelOS implements the latest AI/DX functions into labor-saving operations, considering unmanned operations, and offers features tailored to the hotel service style and needs.
Utilizing guest smartphones for pre-check-in, in-room check-out, and seamless services within the guest rooms through GRMS (Guest Room Management System), it reduces the workload on hotel staff.
What can be achieved with hotelOS
100% Focus on Guests
Guests and Hotels Closer Together
hotelOS create an environment where operators can focus 100% on guests. With hotelOS check-in services, operators no longer need to type manually, allowing them to dedicate all their attention to hospitality. Hotel staff can support guests while providing meticulous service.
Enhancing Hospitality
From Systems to People
Front desk staff spend about 90% of their working hours on computer tasks. hotelOS reduces check-in time to one-fifth, increasing the time front desk staff can dedicate to assisting guests.
Integration with Other Systems
Solving Labor Shortages through Robot Collaboration
Providing services at night carries risks from a security perspective. By integrating with robots, hotelOS allows hotel staff to respond to guest requests without leaving their posts, addressing labor shortages effectively.
Five Benefits of Implementing hotelOS
Shortening System Familiarization Time
hotelOS offers a simple interface for managing reservation, check-in, and check-out information. This improves operational efficiency and reduces the time required for staff to become proficient with the system.
Smooth CRM Management and Registration
hotelOS manages points based on the amount spent and the number of stays, allowing easy registration of guest interactions, preferences, and interests for seamless use.
Comprehensive Guest Management
hotelOS automatically creates a guest account page prior to arrival. After check-in, the system transitions to provide in-stay services and supports in-room check-out.
Addressing Labor Shortages with New Technologies
hotelOS reduces the operational burden on the PMS by integrating with experience functions. Collaborating with various solutions such as robots, AI speakers, contactless/AI technologies, both domestic and international, it addresses labor shortages in the post-COVID era.
Flexible Adaptation
hotelOS offers a flexible approach tailored to the hotel operations, accommodating the implementation of systems and optional features. It also supports consultations for the development of custom add-ons.
Features
Simplicity
Single Screen Management
Intuitive and User-Friendly
Cloud-Based
Accessible Anywhere
SaaS
Full Browser Access
Cloud-based service
accessible via any browser.
Connectivity
External System Integration/
Capable of connecting with various external
systems and devices
Experience
Provide a superior guest experience
for a higher level of stay
Functions
Facility Management
Guest Room Management
Room Key Integration
PBX Integration
RMS Integration
Infotainment Integration
Guest Management
Reservation Management
Check-In
Check-Out
Customer Management
Points Management
Guest Services
Smartphone Integration
In-Stay Services
Information
Campaigns
Requests
Seamless Integration Achievable with hotelOS
